Infinx Healthcare, backed by KKR and NVP, has established a Centre of Excellence in Madurai, expected to create around 700 jobs

Infinx Healthcare, backed by global investment firms Kohlberg Kravis Roberts & Co. L.P., (KKR) a leading global private equity and investment firm. and Norwest Venture Partners (NVP), launched a Centre of Excellence (CoE) in Madurai, Tamil Nadu, in late 2024. This center is a significant milestone in Infinx’s growth trajectory and reflects strong confidence in Madurai’s talent pool and infrastructure. The facility is expected to create around 700 high-quality jobs over the next five years, fostering employment and skill development in the region while advancing healthcare technology innovation.

Key Details and Business Impact

The Madurai CoE is Infinx’s eighth delivery center in India, complementing existing operations in Mumbai, Bengaluru, and Hyderabad. It leverages advanced artificial intelligence (AI), machine learning (ML), and automation technologies to streamline and optimize healthcare revenue cycle management (RCM) processes. RCM involves managing the financial aspects of healthcare, ensuring providers receive timely and accurate payments for services rendered.

By deploying AI-driven solutions, the center enhances the accuracy and speed of decision-making in healthcare financial operations, reducing errors and improving cash flows for healthcare providers, primarily in the US market. This allows healthcare providers to focus more on patient care, a crucial advantage amidst global pressures on healthcare systems.

Employment and Talent Development

Over the next five years, the center is projected to generate approximately 700 job opportunities for local talent. Recognizing the importance of skilled human resources, Infinx has partnered with renowned educational institutions in and around Tamil Nadu to recruit and train fresh graduates.

The training program is comprehensive, including:

Role-specific technical and process training for healthcare RCM

Competency-based learning modules like the Associate Competency Excellence (ACE) initiative

“Get Ready for Opportunities for Work” (GROW), a program to prepare recruits for future leadership roles

Access to self-paced digital and e-learning courses covering both technical and soft skills

This investment in workforce development ensures new hires are well-prepared to contribute productively from day one, building a future-ready tech workforce in Madurai.

Strategic Significance and Social Responsibility

The choice of Madurai underscores the city’s rising prominence as an IT-Enabled Services (ITES) and technology hub supported by a robust educational ecosystem and proactive local government policies. Infinx highlights that Madurai’s talent pool offers strong potential, which can be harnessed to deliver value for global healthcare clients.

The company is committed to creating a diverse and inclusive workplace, targeting 35% diversity in staffing within two years. Social responsibility is also a focus, with plans to invest in local development activities designed to create secondary employment and strengthen the local economic ecosystem.

Company Profile and Market Position

Founded in 2012 by Sandeep and Jaideep Tandon, Infinx Healthcare specializes in AI-powered revenue cycle management solutions, primarily servicing over 172,000 healthcare professionals across approximately 4,000 healthcare facilities, including ambulatory, acute care, and post-acute care providers. The company’s cloud platform integrates automation, payer integration, and workforce management to modernize financial healthcare operations.

In June 2024, Infinx secured a $150 million investment from KKR, a global private equity firm known for backing innovative technology companies, with NVP also participating in the funding round. This capital infusion supports expansion initiatives, including the Madurai CoE, and propels the company’s mission to transform healthcare financial processes through cutting-edge technology.

Economic and Community Impact

The establishment of the Madurai CoE creates high-value employment, empowering young professionals with future-ready skills in data science, AI, and healthcare IT. It signals growing confidence by global investors in South India’s smaller cities beyond traditional metros. The project also highlights Tamil Nadu’s push to develop tier-2 cities as attractive investment and tech destinations.

By combining AI-driven healthcare services with local workforce development, Infinx is contributing not only to enhanced healthcare outcomes internationally but also to the socio-economic growth of Madurai. This symbiotic approach aligns perfectly with Tamil Nadu’s vision of inclusive growth and technology-driven development.

Infinx Healthcare’s Centre of Excellence in Madurai represents a key strategic investment in advanced healthcare technology operations combined with significant human capital development. Supported by heavyweight global investors KKR and NVP, the facility will create 700 jobs over five years, enhance operational efficiencies for US healthcare providers, and serve as a model for leveraging tier-2 city talent in global technology services.

This ongoing investment underscores Madurai’s transformation into a rising hub for technology-driven business services and lays a foundation for sustained long-term growth in the region’s ITES sector. The project is both a technological and socio-economic milestone, positioning Madurai prominently on the global healthcare tech map.